Instant answers your team can trust
The answer is usually in your contracts, policies or manuals — it just takes hours to find. Your team gets it in seconds, with the source shown, instead of searching or interrupting the one person who knows.
Voice agents live in 12 languages
Your operations, still running at 3:00 AM
Smart365Solutions builds voice agents, process automation and retrieval assistants that pick up where your team clocks off — trained on your own data, running inside the tools you already pay for.
No rip-and-replace. We connect to the CRM, ERP and helpdesk you run today — and hand you the keys at the end of the build.
- Caller Hi — I need to move my delivery, it’s meant to come Thursday.
- Ava Found it — order 48‑21093, Thursday the 14th, 1–5pm. Which day suits you better?
- Caller Monday morning, if that’s possible.
- Ava Monday 9–12 is open. Moved, and the confirmation is on its way to your email. Anything else?
Response 480 ms
Intent reschedule_delivery
CRM updated
1.2M
Conversations handled
62%
Resolved without a human
480 ms
Median voice response
21 days
Median time to go-live
Running in production at
Northwind Logistics
Harbourline Health
Vertex Financial
Cadence Retail
Orbit Manufacturing
What we solve
Four problems we take off your plate
Each one tackles a costly, repetitive part of running the business — and arrives working, with results you can see, not a project you have to finish yourself.
Clear the paperwork backlog for good
Invoices, claims, onboarding and order exceptions get processed automatically, so the back office keeps pace as the business grows. Your team only steps in where their judgement is actually needed.
Never miss a call, a booking or a lead
Every caller is answered straight away, day or night, and gets what they called for — a booking, a change, an answer — instead of a voicemail. Your team is freed for the calls that genuinely need a person.
Quick wins on the tools you already own
The dozens of small manual tasks that never make it onto IT’s list, automated in weeks on software you already pay for — then handed to your team so the next twenty don’t need us.
Your data stays yours
Kept where you choose, protected to enterprise standards, and never used to train AI.
Results you can see
Time saved, cost per task and issues resolved — on a dashboard you own from day one.
People stay in charge
Anything unusual or sensitive is handed to a person on your team, every time.
Gets better every month
We review what went wrong with you and fix it — included, and in the contract.
Customer reviews
What changed after go-live
Three clients, three different problems, measured ninety days after launch.
We were quietly losing bookings every evening after the phone lines closed. The voice agent went live on a Tuesday and by the following week it was handling the whole after-hours queue. What sold my team was the escalation logic — it knows exactly when to stop and fetch a person.
Missed calls down 94%
Priya Raghunathan
Head of Customer Operations, Northwind Logistics
Head of Customer Operations, Northwind Logistics
I’ve been sold automation before and got a prototype and an invoice. This was different — they mapped our invoice process first, told us honestly which third of it was not worth automating, and built the rest. My finance team stopped doing three-way matching by hand entirely.
Invoice cycle 9 days → 1.5 days
Daniel Okafor
Chief Financial Officer, Vertex Financial Group
Chief Financial Officer, Vertex Financial Group
Our clinical policies run to eleven thousand pages and nurses were phoning the help desk to find one paragraph. The assistant quotes the exact clause and links the source, so people actually trust it. When it isn’t sure, it says it isn’t sure — that mattered more to us than raw accuracy.
Policy lookups 12 min → 40 s
Hannah Brecht
Clinical Systems Lead, Harbourline Health
Clinical Systems Lead, Harbourline Health
Bring us one process you hate
Thirty minutes, your screen, one workflow. You’ll leave with a straight answer on whether it’s worth automating — and what it would cost.